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Best JustCall Alternatives: Features, Pricing, and Ratings

Explore JustCall alternatives and top business VoIP competitors

JustCall is designed to streamline communication and provide businesses with a convenient and efficient way to manage their calls. But while it has gained popularity, it may not be a perfect fit for every organization.

Today we’ll delve into the advantages and disadvantages of using JustCall and explore the program in detail. More importantly, we’ll offer a list of the best JustCall alternatives so that you’ll have plenty of other options to choose from.

What is JustCall?

Note: Maybe you’re only looking for the best JustCall alternatives and want to skip the detailed description. If that’s the case, go straight to the competitor section.

justcall interface

JustCall is a solution for customer-facing teams aimed at improving their ability to have productive and meaningful conversations with customers. With this contact center software, teams are equipped with the tools necessary to engineer better customer interactions, thus supporting the success of the overall business.
For businesses with a retail or sales component, JustCall makes it possible to
process transactions over the phone, which happens through a secured line that automatically disables call recording.

OS

JustCall is accessible through any web browser and offers dedicated apps for Windows, Mac, iOS, and Android devices.

Features

  • Interactive Voice Response system
  • Web-to-device calling
  • Custom call distribution rules
  • Conference and concurrent calls
  • Ring phones in sequence
  • Click-to-call website buttons
  • Voicemail by email

Integrations

  • Zapier
  • Dropbox
  • Zendesk
  • Google Contacts
  • Agile CRM

What are some drawbacks of using JustCall?

If you’re looking for a cheap solution with all the call center essentials, this option may not suffice. You can find a wider selection of features with other companies: there are free services like JustCall that charge a lower price for more functionality.
Even if the price is not the issue, you may still want to avoid the hassle of choosing your add-ons, which would be included as a standard set in another contact center solution.

Pros

  • Smooth and easy to use
  • Fits well into different tech stacks
  • Seamless multi-device compatibility
  • Accepts suggestions from users
  • Responsive and helpful support

Cons

  • Has fewer features than its competitors
  • Additional features and lines aren’t cheap
  • Integrations may clutter the dashboard
  • Limited call history
  • Glitchy app that requires restarting

Best for

  • Good choice for small and medium-sized businesses

Pricing

  • Standard plan: $30/user/month (two-user minimum) and includes IVR, tracking & recording, notes & ratings, ring groups, business hours, and a lot more
  • Premium plan: $60/user/month (two-user minimum) and includes Standard + live call monitoring, predictive dialers, custom workflows, a dedicated account manager, and more
  • Custom plan: flexible pricing based on needs

How we ranked these 10 JustCall alternatives

Out of dozens of VoIP companies, we’ve ranked ten competitors. These JustCall alternatives range in price, features, amount of users, and in many other respects. We’ve picked some key criteria to use in our rankings of the best alternatives to JustCall:

  • Features: Almost all competitors offer things like phone numbers – but not all offer the same features. As such, we carefully considered both the number of features and the quality of features.
  • Price and availability: A search for telephony services on most app marketplaces reveals hundreds of possibilities, a lot very cheap and very sketchy. Many of these are not better than JustCall, but some very much so could be, which is why we did the research.
  • Possibility of integration: We’ve given a close look as to what integrations are available in each app similar to JustCall.
  • Total cost (including add-ons): The flat price is often for the program itself: getting the tier and everything involved in it. But some alternatives to JustCall don’t include everything in the originally listed price.
  • Call quality: If the features are perfect but the call quality is poor, it doesn’t matter; your clients are not going to be impressed if they cannot hear you.
  • User support: Sometimes even the best JustCall alternatives for business still can give you issues. Some free JustCall alternatives may seem solid at first, but they might not have any support staff–or if they do, it’s only in the form of an email you can contact which takes a week to get back to you.

The list of best JustCall alternatives

With all of that said, this list is ultimately subjective. There might be something you’re looking for in particular that one has which overrides any negatives it may possess. If so, great! But if you’re still uncertain, then here are the best JustCall alternatives:

  1. MightyCall
  2. Dialpad
  3. Nextiva
  4. RingCentral
  5. Vonage
  6. CallHippo
  7. GoTo Connect
  8. Aircall
  9. Talkdesk
  10. CloudTalk

Alternatives to JustCall: comparison

Here is a comparison table of ten programs with an overview of prices and key features for each. This table will provide you with a quick and easy way to compare and evaluate the top JustCall alternatives.

Alternatives Price* (lowest tier) Top features Best for
MightyCall $15/month Call flow, call monitoring, call analytics Small- to mid-sized businesses
Dialpad $23/month IVR automation, simultaneous ring, omnichannel communication From small businesses to large enterprises
Nextiva $25.95/month Call queue, presence, reject, conversational AI Startups and small businesses
RingCentral $32.99/month Skills-based routing, call flip and park, analytics portal Mid-sized and larger businesses
Vonage $19.99/month Admin portal, call conference, screening, and tagging Companies of all sizes
CallHippo $0/month Call routing and whispering, shared inbox, post-call surveys From small businesses to large enterprises
GoTo Connect $27/month Hot desking, conference calls, dial-by-name directory Small businesses
Aircall $30/user Power dialer, real-time modifications, queue callback Companies of all sizes
Talkdesk $75/month Call control, customer and contact database, interaction tracking Mid-size companies looking to grow
CloudTalk $25/month Internal extension calls, phone tags, verified caller ID From small businesses to large enterprises

*Note:  All prices are valid at the time of publication.

Top 10 services similar to JustCall: an overview

This section will go into more detail and examine each JustCall alternative individually:

1. MightyCall

MightyCall, number one on our list of competitors, is an advanced virtual telephone system based around providing services to small and medium sized businesses. With a sleek website and a helpful live chat, prices are made very clear and are offered in three tiers of price plans. Each comes with a plethora of cutting-edge business phone features including live call monitoring and fully customizable call routing.

MightyCall Business Phone System

OS

Windows, Android (mobile), and iOS (for both web and mobile) can all run MightyCall’s system.

Unique characteristic

MightyCall’s plethora of calling options helps ensure that companies big and small will never miss their important callers.

Features

  • Toll-free and Local numbers
  • Agent & supervisor workspace
  • Call monitoring
  • Intelligent call routing
  • Multi-level IVR
  • Call waiting
  • Call queues
  • Call notes
  • Call analytics

MightyCall’s call routing

Integrations

MightyCall offers you the key integrations you need like:

  • Zapier
  • CRM systems like SalesForce and HubSpot
  • WhatsApp Business

What makes it better than JustCall?

JustCall is a solid product, but so is MightyCall – and MightyCall offers great service for a much lower price (and a clearer price as well).

Pros

  • Easy to use
  • Very quick support staff
  • Different price tiers tuned for different business types
  • Dozens of key features

Cons

  • No price plan available for single user
  • Has only a few integrations

Best for

  • SMBs and call centers will get the most bang for their buck from MightyCall.

Pricing

  • Core: from $15 per agent per month
  • Pro: from $20 per agent per month

How to switch and port your number from JustCall

Porting from JustCall to MightyCall takes no time at all. Just follow these steps:

  1. Start off by creating your MightyCall account.
  2. Fill out this form.
  3. You’ll need to upload a Letter of Authorization – signed! – and your most recent billing statement from JustCall, so make sure to have both on hand.
  4. After that’s all done, the process usually takes about 7 to 15 days.

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2. Dialpad

Dialpad is a competitor of JustCall and a cloud-based call center software package that provides various exciting features to help businesses improve their customer service. With a 100% uptime guarantee, Dialpad ensures that businesses in over 70 countries can rely on its services to be available when they need them. What’s more, Dialpad uses AI technology to reduce friction for agents.

Dialpad screenshot

OS

Dialpad provides full support for multiple operating systems, including Windows, MacOS, iOS, and Android, and has a free app similar to JustCall.

Unique characteristics

With time and more data, Dialpad AI can improve its accuracy in transcribing call center recordings, including recognizing the specific language and vocabulary used in a particular industry.

Features

  • Automatic call distribution
  • Omnichannel presence
  • Simultaneous ring
  • Real-time assist
  • Intelligence & analytics

Integrations

  • Zapier
  • HappyFox
  • Zoom
  • Gong
  • Bubble CRM

Pricing

  • Standard plan: $23/month (unlimited audio and video meetings, basic AI-powered features, SMS & MMS)
  • Pro plan: $35/month (Standard and multiple phone numbers per account, 25 ring groups, 10 locations)
  • Enterprise package: custom (charged on a case-by-case basis)

Best for

Like JustCall, Dialpad is an adequate solution for companies of all sizes.

What makes it better than JustCall?

Dialpad is slightly cheaper than JustCall, making it a better fit for teams that require more functionality at a lower price. For example, the Standard plan includes unlimited calling, high-definition voice, internet fax, automated post-call summaries, live speech coaching, and more. Thus, even Dialpad’s lower-tier set of features is better at improving communications while still keeping costs under control.

Pros

  • IVR and AI language availability
  • Hard to navigate during setup
  • Solid analytics

Cons

  • Advanced features are rather expensive
  • Nothing more than generic permissions
  • May slow down the computer after updates

3. Nextiva

Nextiva is a provider of services like JustCall that are designed to help businesses deliver personalized customer service and improve their communication with customers.
The company has won several awards for its 24/7 customer support, which provides businesses with access to a team of experts who can help with any issues that may arise. And in terms of security, Nextiva ensures that all communications on its platform are protected with TLS and SRTP encryption.

Nextiva

OS

Nextiva has both desktop and mobile apps for their business communication package (Windows/MacOS/iOS/Android).

Unique characteristics

For the most part, Nextiva does all the things like JustCall, but it also has a feature called Priority Alerts, which allows users to make their phone ring differently based on specific contact and call information.

Features

  • Auto attendant
  • Three-way calling & conference bridge
  • VoIP switchboard
  • Call notify and rejection
  • NextivaONE App

Integrations

  • Zoho
  • NetSuite
  • Microsoft Teams
  • SugarCRM
  • ConnectWise

Pricing

  • Essential: $25.95/month (unlimited calls and meetings, voicemail, basic integrations)
  • Professional: $30.95/month (Essential + conference calling for 40 participants, video meetings for up to 250 participants, and more)
  • Enterprise: $40.95/month (Professional + unlimited participants, transcriptions, recordings, and more)

Best for

Nextiva offers a number of advantages to startups and small businesses, which is similar to JustCall but does not offer as much for larger companies.

What makes it better than JustCall?

This JustCall alternative has better customer support. There is 24/7 support through multiple channels, including phone, email, and live chat, as well as a range of self-service options, ensuring that customers can get the help they need whenever they need it.
Additionally, regarding control of interactions, Nextiva’s platform offers a range of features and tools that give businesses more control over their interactions with customers.

Pros

  • Advanced call management
  • Great collaboration tool
  • Knowledgeable customer support

Cons

  • Confusing interface
  • Documentation is out of date
  • Integrations aren’t in-depth

4. RingCentral

RingCentral is software like JustCall that unifies multiple communication channels, allowing businesses to manage all their communications from a single interface.
The platform provides full business phone service in 45+ countries and offers inbound free phone numbers like JustCall does, but in 105+ countries. On average, businesses that use RingCentral can reportedly save up to 50% on their communication costs and improve customer satisfaction by up to 48%.

ringcentral

OS

RingCentral offers desktop apps for Windows and Mac and a mobile app like JustCall that’s available for iOS and Android devices. It also provides a web-based interface accessible from any web browser.

Unique characteristics

RingCentral’s Audit Trail provides a record of all changes made to the system, including information on who made the changes, when they were made, and what was changed.

Features

  • Audio and video conferencing
  • Direct Connect
  • Call flip and park
  • Answering rules
  • Datacenter overview

Integrations

  • Google (featured partner)
  • Microsoft (featured partner)
  • Zapier
  • Citrix
  • YouTube

Pricing

  • Essentials (up to 20 users): $32.99/month (unlimited calls within the US/Canada, team messaging, and document sharing)
  • Standard (unlimited users): $40.99/month (Essentials + unlimited audio conferencing, video meetings (up to 24 hours), and quality-of-service reports)
  • Premium: $47.99/month (Standard + multi-site admin and management, meetings with up to 200 participants, real-time analytics, and more)
  • Ultimate: $62.99/month (Premium + status reports and alerts, unlimited storage)

Best for

RingCentral is better suited for larger companies, as it offers advanced features and scalability.

What makes it better than JustCall?

As a JustCall alternative, RingCentral is widely recognized for its high service quality and advanced functionality. It is also designed to meet the needs of businesses with complex communication and collaboration requirements, going beyond just call management.
Overall, its robust features, security measures, and integration capabilities make this alternative a better fit for businesses looking for a comprehensive communication and collaboration platform.

Pros

  • Account management simplicity
  • Extremely high service standard
  • Works for all types of businesses and use cases

Cons

  • More expensive
  • Some of the settings are a little unclear
  • No texting service in the Professional plan

5. Vonage

Vonage is a flexible communication platform similar to JustCall that allows users to select the telephony provider that best fits their needs. This allows businesses to choose the provider that offers the best call quality and coverage in their area while still being able to use Vonage’s comprehensive communication solutions.
Vonage also utilizes artificial intelligence to meet changing customer needs faster and at a lower cost.

vonage

OS

Like JustCall, Vonage supports both Windows and Mac operating systems for its desktop and mobile applications.

Unique characteristics

Vonage provides near-real-time updates on the performance of your call center through its website, with performance data updated within 20 minutes.

Features

  • Multi-line business phone
  • Receptionist console
  • Call announce
  • Spam shield
  • Local paperless fax

Integrations

  • Microsoft Dynamics
  • Slack
  • NetSuite
  • Zendesk
  • Surfly

Pricing

  • Mobile Plan: $19.99/month for mobile and desktop apps, unlimited calls and texts, and team messaging.
  • Premium Plan: $29.99/month for multi-level IVR, unlimited meetings, and CRM integration.
  • Advanced Plan: $39.99/month for call recording, visual voicemail, and call groups.

Best for

Vonage works for companies of all sizes, from small businesses to large enterprises.

What makes it better than JustCall?

Vonage’s call center software is designed to be uncluttered, clear, and user-friendly, making it easy for users to navigate and manage their communication needs. The focus on simplicity and clarity enhances the user experience and minimizes confusion. In contrast, some users have noted that the dashboards for JustCall may become cluttered, causing confusion and making it difficult to manage communication effectively.

Pros

  • Clear audio for calls
  • Easy interface, both on the user and admin side
  • Lots of add-on features to choose from

Cons

  • Desktop phone application usage costs extra
  • No communication of new features
  • Hit-and-miss customer service quality

6. CallHippo

CallHippo is an alternative to JustCall that allows users to purchase virtual phone numbers in over 50 countries. With CallHippo, organizations can enhance team collaboration and communication while keeping costs low. Some capabilities allow sales teams to make more calls in less time, while other capabilities provide valuable insights into call data, helping businesses make data-driven decisions. CallHippo’s functionality is leveraged by businesses across various industries.

OS

CallHippo is compatible with Windows, Mac, and Linux operating systems. The service is also accessible via mobile (free apps like JustCall iOS and Android) and web browser extensions.

Unique characteristics

Unlike JustCall, CallHippo offers a solution called WhatsApp Business, which allows businesses to connect with customers through WhatsApp using AI-powered chatbots.

Features

  • Number port
  • Inbox with call records, voicemail, and customer feedback
  • Target vs achievement
  • Predictive dialer
  • Call recorder software

Integrations

  • Magento 1X
  • amoCRM
  • Bitrix24
  • Freshworks
  • Oracle Sales

Pricing

  • Basic: free alternative to JustCall, includes call forwarding, global connect, smart switch, and more
  • Bronze: $20/month, includes a shared inbox, forward-to-device, campaign management, and more
  • Silver: $30/month, includes call cascading, call tagging, business hours, IVR, reminders, and more
  • Platinum: $50/month, includes multi-level call transfer, call barge, voice broadcasting, reports via email, and more

Best for

This free JustCall alternative is a versatile communication platform that can accommodate the needs of both small businesses and large enterprises.

What makes it better than JustCall?

CallHippo can be a better option for companies that want to try a VoIP solution without incurring the immediate cost. As a free alternative to JustCall, it can provide a way for companies to test the features and functionality of a VoIP solution and see if it meets their needs before making a financial investment. However, it’s important to keep in mind that free options have limitations.

Pros

  • Limited functionality available for free
  • Instant international coverage
  • Stable call quality

Cons

  • Hidden charges
  • Integrations could be smoother
  • Non-refundable plans

7. GoTo Connect

GoTo Connect is a type of software like JustCall, offering a secure, cloud-based phone and video conferencing system that is developed and tested to thwart cyber threats and bad actors from businesses. It is designed for low bandwidth usage and has a distributed cloud architecture, which ensures high reliability and uptime.
GoTo Connect has numerous use cases in various sectors, such as education, healthcare, automotive, law, wealth management, and more.

OS

This JustCall alternative is a cross-platform solution that supports Windows, Mac, and Linux operating systems. The solution can also be accessed via web browsers, and for those on the go, GoTo Connect has mobile apps available for both iOS and Android.

Unique characteristics

GoTo Connect’s visual dial plan editor allows users to configure their call flows using a simple drag-and-drop interface without the need for technical expertise.

Features

  • Call management (routing, dial-by-name directory, and more)
  • Custom messages & greetings
  • Hot desking
  • Call filtering
  • Call conference

Integrations

  • Google Calendar
  • Zoho (Desk, Cliq, Sales)
  • ConnectWise
  • Clio
  • Microsoft Office 365

Pricing

  • Basic: $27/user/month (includes smart call routing, audio conferencing, instant response, and more).
  • Standard: $32/month (includes Basic + unlimited sites, intercom, call recording, unlimited queues and ring groups, and more).
  • Premium: $43/month (includes Standard + customizable admin controls, call analytics, agent effectiveness reporting, and more).

Best for

GoTo Connect is a decent choice for small businesses with limited IT resources.

What makes it better than JustCall?

JustCall’s customer service and ease of contact could be improved for worldwide users. On the other hand, GoTo Connect is considered to have practically flawless customer support, with a highly responsive and knowledgeable team available 24/7 to assist users.
Also, GoTo Connect’s starting price is slightly lower, which doesn’t take away from its advanced call management features.

Pros

  • Well-throughout UX
  • Flexible phone services like JustCall
  • Good support and documentation

Cons

  • Few ready-made integrations
  • Occasional service interruption
  • Limited reporting capabilities

8. Aircall

Aircall is a call center solution that is similar to JustCall and provides sales and support teams with advanced communication tools. It is built on the AWS platform and operates from multiple data centers worldwide. This guarantees high-quality communication with a remarkable uptime of almost 100%.
The platform also helps to optimize operations and improve overall efficiency by allowing users to create phone numbers, teams, and workflows in seconds.

aircall interface

OS

The desktop app is available for Windows and MacOS, and the mobile app, like JustCall, is available for iOS and Android. Also, Aircall can be run as a web-based platform.

Unique characteristic

This contact center platform has a marketplace with integrations categorized as apps for sales and support teams, and some of these integrations offer exclusive discounts to Aircall users.

Features

  • Parallel calls
  • Call tags & disposition codes
  • Call commenting & assignment
  • Custom filters
  • Webhooks & API

Integrations

  • Slack
  • Zoho
  • Microsoft Dynamics
  • ActiveCampaign
  • Odoo CRM

Pricing

  • Essentials: $30/user/month, basics, unlimited simultaneous calls
  • Professional: $50/user/month, Essentials plus advanced features
  • Custom: personalized quote and custom features

Best for

Aircall is a competitor of JustCall that’s suitable for companies of all sizes, from small businesses to large enterprises.

What makes it better than JustCall?

The alternative has better performance than JustCall, both on desktop and mobile. Aircall is also known for its excellent analytics capabilities, which allow businesses to track key metrics, such as call volume, call duration, and agent performance. This way, Aircall’s analytics can help businesses better understand their communication processes and make data-driven decisions. JustCall could use improvement in both of these areas.

Pros

  • High-quality voice calls
  • Collaboration with teammates
  • Detailed reports

Cons

  • Lacks a few important features
  • Non-intuitive UX
  • Poor customer care

9. Talkdesk

Talkdesk is a program like JustCall that offers a unified platform for businesses to engage with their customers across every channel, whether through voice or digital. Omnichannel support allows businesses to provide a seamless customer experience across multiple channels, including voice, email, chat, and social media. The platform’s automation helps agents work more efficiently and provide better customer support, freeing up their time to focus on more complex customer inquiries.

talkdesk interface

OS

Talkdesk provides a comprehensive support experience like JustCall, including browser-based access (any browser), desktop applications (Mac and Windows), and mobile apps (iOS and Android).

Unique characteristics

Unlike JustCall, Talkdesk provides tailored solutions designed to meet the unique needs of different roles: Contact Center Manager, IT Director, and Operations Manager.

Features

  • Drag-and-drop workflow management
  • Local presence
  • Call recording
  • Live call whispering
  • Notifications

Integrations

  • Outreach
  • Zoho
  • Oracle Service Cloud
  • Contactually
  • OnePageCRM

Pricing

  • Essentials: $75/month (studio functions, conversational AI assistant, no-code automation designer, business intelligence)
  • Elevate is $95/month (digital engagement for three channels, actionable feedback, automated notifications)
  • Elite is $125/month (workforce management, proactive outbound engagement, interactive data visualizations)
  • The Clouds plan is an industry-specific solution.

Best for

This JustCall alternative can be an optimal solution for mid-sized companies seeking growth.

What makes it better than JustCall?

JustCall has received some criticism regarding its user experience and functionality. For example, some users have reported difficulty choosing between multiple incoming calls for different accounts, as well as difficulties finding voicemails.
In contrast, Talkdesk is known for its user-friendly interface and ease of use, with a range of advanced call management features that make it easier for businesses to manage their calls.

Pros

  • Good on the UX side
  • Great team-level reporting metrics
  • Incident communication & resolution

Cons

  • Buggy internal call transfer
  • No quick summary of each agent
  • Doesn’t offer a free trial

10. CloudTalk

CloudTalk is an alternative to JustCall and a contact center management solution that integrates with multiple communication channels, including tickets, chat, email, and social media, to extract historical data. This allows businesses to have a complete overview of their customer interactions across all channels, providing a more comprehensive understanding of customer needs and concerns.
This alternative also offers the option of porting existing phone numbers, making the transition to the new system fairly straightforward.

cloudtalk interface

OS

CloudTalk is compatible with various operating systems, including desktop (Windows, Mac, Linux) and mobile (iOS, Android) platforms. It can also be used through a web browser.

Unique characteristics

CloudTalk’s After Call Work program simplifies tasks such as completing notes, submitting feedback, and following up with customers.

Features

  • Call flow designer
  • Auto answer
  • Call tagging and notes
  • Contact history and shared contacts
  • Emotion analytics

Integrations

  • HubSpot
  • BigCommerce
  • Pipedrive
  • Kustomer
  • Intercom

Pricing

  • Starter: $25/month (unlimited calls, automatic call distributor, numbers in 160+ countries)
  • Essential: $30/month (client dashboards, advanced analytics, workflow automation, and more)
  • Expert: $50/month (call barging and whispering, unlimited concurrent calls, voice-to-text, and more)
  • Custom: tailor-made quote

Best for

Like JustCall, CloudTalk is designed to accommodate the needs of businesses of all sizes, including both small businesses and large enterprises.

What makes it better than JustCall?

CloudTalk is known for having smooth performance across devices, which sets it apart from JustCall. JustCall’s mobile app performance can be lacking, while the alternative offers consistent, reliable performance across all devices.
Additionally, some users have noted that CloudTalk is better at call history and caller context than JustCall, providing more robust and detailed information about each interaction.

Pros

  • Wide global coverage
  • Valuable insights from analytics
  • Recommendations from a dedicated manager

Cons

  • No monthly plan
  • Lack of clear documentation
  • Integration experience could be smoother

What is the best CloudTalk alternative?

Whether you’re seeking a more affordable option, more features, or better support, this section will cover available options, including a more cost-effective solution (which is practically a free alternative).

MightyCall: the best JustCall alternative

In our evaluation of companies like JustCall, we have concluded that MightyCall offers the best overall alternative for several reasons: it has a robust set of features, exceptional customer support, and competitive pricing.

Dialpad: best affordable JustCall alternative

Dialpad is a cost-effective solution for businesses looking for an alternative to JustCall. Despite being a cheap alternative, Dialpad still offers a comprehensive set of features, including call routing, IVR, call reporting, and virtual numbers.

Talkdesk: best advanced JustCall alternative

Talkdesk’s advanced features, combined with its seamless integrations and customization options, make it the best JustCall alternative for businesses interested in feature-rich call management solutions.

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