- Capabilities Comparison: RingCentral vs MightyCall
- The Features you will and won’t get
- Why is MightyCall the best alternative to RingCentral?
- Discover how we create exceptional value for our customers
- Conclusion
RingCentral Review
RingCentral is an industry leader, having made its name with international businesses like Zendesk and high-profile marketing campaigns. However, their Small Business plans are even more expensive now than before, and their pay per user prices are among the highest around despite not offering any unique features.
RingCentral is a giant, arguably the most influential company in the VoIP industry, but that also makes them the most corporate. They don’t care about individual customers—as evidenced by long-term contracts and cancellation fees.
RingCentral obviously has done lots of things right, or they wouldn’t have grown to such a massive size, but their model best benefits big business. The average bill for a RingCentral user is simply too high for small businesses to accept, especially when companies can get all the features they need for cheaper.
Capabilities Comparison: RingCentral vs MightyCall
MightyCall
RingCentral
The Features you will and won’t get
Unless you want to get RingCentral’s Premium plan for $45 per user a month and pay nearly $150 to get just 3 accounts, most of the stronger VoIP features are locked for you. The fact that their most affordable plan only comes with 100 talk minutes is frankly ridiculous, as well. Something basic feature missing from Ring Central’s more affordable plans is customization for call flows. You can’t add customized greetings or tweak anything other than how you want calls to be answered.
This is probably because it does not give you the auto-receptionist feature, which is one of the most important in routing calls for businesses. Considering Ring Central even lacks caller ID on those lower-level plans, you might be confused as well trying to constantly guess what’s a business call and what’s a personal call.
Customizable call flows, custom greetings, auto-receptionist, and caller ID are all features you get as part of MightyCall’s Business plan. For stronger features like call recording and IVR & Multi-Level IVR, of course, they are not included on any RingCentral plan even close to MightyCall’s $20 per user price. Neither is equivalent to our Contact Book Plus feature, which introduces CRM capabilities into the MightyCall system.
Why is MightyCall the best alternative to RingCentral?
The Cost
Here are the monthly prices for RingCentral’s Small Business plans (these numbers are per user!):
- $29.99 for 1 number, unlimited texting, and 100 toll-free minutes;
- $34.99 for 1 number, unlimited texting, and 1,000 toll-free minutes;
- $44.99 for 1 number, unlimited texting, and 2,500 toll-free minutes; and
- $59.99 for 1 number, unlimited texting, and 10,000 toll-free minutes.
Even worse? RingCentral heavily “suggests” renting or buying special hardware (phones and equipment) to maximize your use of the system. If you read the fine print on their site, you’ll notice that you have to rent the equipment (at higher rates) unless you sign a multi-year contract. That means you can’t set the system up entirely within an afternoon and your upfront cost will be hundreds of dollars.
MightyCall’s offer
MightyCall, with the massive addition of our Contact Book PLUS, is here to help small businesses with a mini-CRM system that is affordable, streamlined, and effective.
Even better? Even with this paradigm-shifting feature, we still have prices below the industry average, with our mid-level plan having prices of just $20 per user per month.
So why is MightyCall a better investment for small businesses than Ring Central?
- MightyCall doesn’t require any hardware. RingCentral “suggests” renting or buying special hardware (phones and equipment).
- You can set up MightyCall and start calling within 10 minutes. RingCentral requires “Professional Implementation”.
- Our plans have more minutes and cheaper minute rates.
- Our plans have more features than all but their most expensive plans.
Discover how we create exceptional value for our customers
Christine D.
Alberto O.
charge per user. You can also send text messages easily. The software is relatively easy to use. You can
use the mobile app or browser app simultaneously. Call routing works well. Support is quick to respond.
Paul A.
immediately! When the phone rings it can go to multiple employees at the same time as well. Love it!
John Y.
feature bloated, difficult to use and clunky to configure. We have been impressed with how much easier
MightyCall was to use across all these areas. It’s a good fit for us, and we saved a bundle. Review
collected by and hosted on G2.com.
Adrian D.
Service is always great and the telephony itself is amazing. compared with bigger more ‘sophisticated’ systems such as Fonality, I would choose Mightycall tenfold.
Luis S.
favorite feature is the Call Flow design tool. Very intuitive and easy to organize.
Conclusion
RingCentral is a good, reliable system, but it doesn’t work as seamlessly as it could for small businesses because it locks so many features behind more expensive plans. This leaves its Small Business options to measure poorly against competitors like MightyCall.
If you’re already a RingCentral (or any virtual phone system) user and you want to give us a try, we can port in your existing virtual number for free to get you started. With MightyCall, you don’t just have a virtual phone system with some features, you have a transportable communication center for you and your business.
